Terms and conditions
Skywalk Poljud is a brand name owned and operated by VRUL d.o.o., J. Matkovića 13, 21209 Mravince,
These Terms and Conditions apply to any products and/or services purchased from VRUL d.o.o., in
further text “VRUL”, “us”, “our”, and govern the contractual relationship between Client (also regarded
as “participant”, “customer”) and VRUL with respect to any such products and/or services (hereinafter,
Please carefully read these Terms as by booking any Product with VRUL you acknowledge and confirm
that you have read and understood these Terms, and, that you accept them without reservation as
constituting the entire agreement between you and us which cannot be varied other than by an officer
of VRUL in writing. If there is any part of these Terms you do not agree with, you do not make any
If you have confirmed a booking of any of our products for more than one client named and booked
on such booking (in further text “group”), you shall be deemed to have accepted these Terms on behalf
of all clients named in the booking (including minors and those under a disability). The Client who
confirmed the booking is deemed to be the designated Contact person for all other clients named in
By using our website to browse any of our Products, you represent to us that you have read these
Terms and you accept it as applicable to you. If you do not understand any aspect of these Terms and
Conditions, please contact us.
1. THE BOOKING CONTRACT
A booking is confirmed, and these Terms shall apply when VRUL, or an authorized agent acting on
behalf of VRUL, have received the applicable deposit from the Client and/or the Client has received
written confirmation from VRUL of such booking by email. Please check your confirmation carefully
and report any incorrect or incomplete information to the VRUL or authorized agent immediately.
The Client confirming the booking must be no less than 18 years of age and agrees to provide full,
complete and accurate information as requested by VRUL to confirm such booking.
These Terms and Conditions shall inure to the benefit of and be binding upon VRUL and the Client and
their respective heirs, legal personal representatives, successors and assigns, as well as anyone named
in any booking made by the booking Client on whose behalf the Client is purchasing any Product.
Your booking contract is with VRUL, an authorized agent of VRUL, which exists under, and is pursuant
to, the Croatian laws with its registered office being Joška Matkovića 13, 21209 Mravince, Croatia with
tax number OIB 07405833853.
1.1. Booking on behalf of others
The Client who confirmed the booking is deemed to be the designated Contact person for all other
clients named in such booking.
Any Client confirming a booking of any Product for Group represents and warrants to VRUL that:
1. he has all requisite consents and authority to make such booking on behalf of all other
participants named in the booking
2. the information that he is providing regarding all clients are complete and accurate, and they
have obtained all necessary consents and permissions to share such information with VRUL for
the purposes of completing the booking
3. he will inform all other clients in group about the relevant booking and the applicability of
these Terms to the booking and the Clients’ relationship with VRUL.
VRUL will under no circumstances be liable for any errors or omission in the information provided to
complete a booking.
1.2. Age requirements
Minors (defined as Clients under the age of 18): All Minor Client bookings are subject to review and
approval by VRUL. It is required the consent of a parent, guardian or an adult person for any Minor
Client to travel and participate in activities organized by VRUL. The parent, guardian or accompanying
adult Client is responsible for securing all such proper consent and ensuring that he and the Minor
Client meet all legal requirements to participate on the applicable Tour. VRUL will not be responsible
for any fees, damages, or losses incurred as a result of any failure on the part of a Client to secure such
necessary consents, permits, and approvals.
Each Adult on a booking with any Minor Client is joint and severally responsible for the behavior and
wellbeing of all Minor Client(s) on such booking, and expressly accepts these Terms on their behalf,
including all assumptions of risk and limitations of liability contained herein. Each Adult on a booking
with any Minor Client assumes all responsibility for supervising and monitoring such Minor Client(s).
VRUL does not provide care services for Minor Client(s) and VRUL and its representatives expressly
disclaim any responsibility for chaperoning or controlling any Minor Client(s).
1.3. Client details required for booking
As a part of booking process for any product booking with VRUL, the Client must provide all necessary
information as requested by VRUL, including any specific medical conditions, insurance policy and
other relevant information. The information required from each Client will vary depending on
purchased Product, and the requirements will be communicated to the Client, or to VRUL authorized
agent, during the booking process. VRUL will not be held responsible for any fees levied on the Client
as a result of inaccuracies, late, misplaced, or otherwise incomplete or ineligible information provided
by the Client.
VRUL must collect personal information from Clients in order to complete any booking, to deliver the
Products and any collateral services, to assist in evaluating such Products.
According to the Personal Data Protection Regulation (GDPR EU 2016/679 OF THE EUROPEAN
PARLIAMENT AND THE COUNCIL of 27 April 2016), VRUL takes care to safeguard all Client information
and protect the privacy of all our Clients. VRUL collects, uses and discloses only that information
reasonably required to enable us to provide the particular Product or service that you have requested.
For all other parties, this information will not be provided, and in case they are requested by a third
party, will be forwarded only with your written consent.
Data can be deleted on your request, but only to the extent that it does not violates the obligations of
legal regulations in the area of taxation, the law on keeping the documentation, etc.
By reading or signing this Terms, you acknowledge that you have been notified of the manner of
collection, the volume of collected data, the use and processing of personal data, and that you are
agreeing to do so in this way.
2. PRICES, SURCHARGES AND TAXES
2.1. Prices on our official website
We aim to ensure the accuracy of all prices displayed on the Site. Prices are:
1. specified in Croatian Kuna (unless stated otherwise) and are subject to change without notice;
2. indicative only and subject to change until all your booking details have been provided to us
and we have confirmed your booking; and
3. for the number of persons, items or time periods and on the conditions stated on the relevant
page of the Site.
4. are advertised inclusive of applicable sales taxes and VAT.
2.2. “From” prices
The expression “from” with respect to a price means the lowest price for the Travel Product we believe
is available at the time of publication, based on information we have received from suppliers.
2.3. Credit card payments & fees
For credit card payments, all payments will be charged in Croatian currency Kuna (HRK). The amount
your credit card account will be charged for is obtained through the conversion of the price from US
Dollar, Euro or any other currency into Croatian Kuna according to the current exchange rate of the
bank. For each card payment, the bank charges the commission. The VRUL will warn all customers
before charging that banks charge a commission and allow clients to decide whether to use a credit
card or not.
2.4. Price change
From time-to-time VRUL may change or offer reduced pricing on selected Product tours. The changed
and reduced pricing applies strictly to new bookings. Bookings that have already been confirmed
(which for these purposes shall mean bookings in respect of which payment of at least a deposit has
been received by VRUL) are not entitled to changed or reduced pricing.
All dates, itineraries and prices are indicative only and the price quoted at the time of Booking shall be
the applicable price, subject to the surcharges that may be levied in accordance these Terms. Changes,
revisions, or other amendments may be made to the particular contained in any VRUL brochure or on
the VRUL website before a contract is concluded, and such changes, revisions or amendments shall be
incorporated herein as of the date of such amendment.
The Client acknowledges that due to the changing nature of travel, he is responsible for keeping up to
date on the details of their travel through email communication with VRUL office. VRUL also
encourages contacting their office to ensure the Client has the most current details for the relevant
Product tour as minor changes may have been made since the confirmation of booking.
4. PAYMENT & ACCEPTANCE OF BOOKING
For details regarding final payment of any booked product, Clients should refer to the confirmation
email sent by VRUL and/or its authorized agent.
VRUL is not responsible for any charges levied or charged by third parties and/or financial institutions
and payable by the Client as a result of credit card or other payment transactions in connection with
the purchase of Products and will not refund or return any fees charged by such third parties in
connection with payments made by Clients to VRUL.
5. CANCELLATION BY THE CLIENT
A Client may cancel their booking by notifying VRUL or their booking Agent where is applicable in
written, at least one day prior to the Tour departure.
6. GUARANTEED DEPARTURES & CANCELLATION OF A TOUR BY VRUL
A departure date and time for a Tour offered by the VRUL will become a guaranteed departure when
at least one booking has been made on that departure.
The VRUL guarantees that all scheduled Tour departures booked will depart as indicated on the
applicable confirmation, subject to reasonably itinerary changes as contemplated elsewhere in these
Terms). This guarantee is not applicable in the case of Force Majeure situations. If a tour is cancelled
by VRUL before the agreed date of departure for reasons not arising from Force Majeure or the fault
or negligence of or within the reasonable control of the Client, the Client shall have the choice of:
1. accepting from VRUL a substitute tour Product of equivalent or superior value, where such
substitute is reasonably available; or
2. accepting from VRUL a substitute tour of lower value if no tour of equivalent or superior value
is reasonably available.
VRUL is not responsible for any incidental expenses or consequential losses that the Client may have
incurred because of the cancelled booking such as visas, vaccinations, non-refundable flights or rail,
non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. VRUL reserves the
right to issue a full refund in lieu of the choices above, in its sole discretion.
7. FLEXIBILITY & UNUSED SERVICES
By booking a Product the Client acknowledges his understanding that the schedules may be subject to
change without prior notice due to circumstances or events, which may include unexpected chane in
schedule of the Hajduk team training and matches, sickness of the main instructor or mechanical
breakdown, incidents in the location where the Product will be operated, strikes, events emanating
from political disputes, extreme weather, and other unpredictable or unforeseeable circumstances
which are beyond the reasonable control of VRUL and that VRUL is not liable to any Client for such
changes or amendments.
VRUL shall not be liable for or pay any discounts or refunds for missed or unused services which were
missed or unused by the Client due to no fault of VRUL, its agents, or representatives, which shall
include any termination of the Client’s participation in the tour Product due to the Client’s own fault,
negligence or breach of these Terms.
8.1. Changes made by VRUL
VRUL may modify your schedule where reasonably required in its sole discretion. If VRUL makes a
Change to any Product, VRUL will inform the Client(s) booked on such Product as soon as reasonably
possible, provided that there is sufficient time to properly notify all affected Clients.
The affected Client may elect to:
1. accept the new availabe date and time poposed by VRUL;
2. cancel the Product.
The affected Client must notify VRUL or their travel agent of their decision within 24 hours of receiving
the notification of alteration, or they shall be deemed to have been cancelled the Product.
8.2. Changes made by the Client
Client is responsible for ensuring that information provided to VRUL in making their booking is
accurate, up-to-date, and correct. Bookings are not transferable to other Products. Any changes to the
Client’s name on any Product booking are subject to VRUL approval. Any changes to a file will depend
on availability and will be on a request basis and subject to VRUL’ approval. Any extra costs incurred
for making the change will be charged to the Client.
9. REQUIRED MEDICAL INFORMATIONS
Client should provide any medical information reasonably requested by VRUL. Clients are responsible
for assessing their own capability to participate in the tour Product such Client has booked. All Clients
should consult their physician regarding their fitness for travel, and adventure travel in particular. VRUL
encourages all Clients to seek their physician’s advice regarding necessary or advisable vaccinations,
medical precautions, or other medical concerns regarding the entirety of the Client’s travel with VRUL.
VRUL does not provide medical advice. Certain Products may not be suitable for all people due to
restrictions posed by limitations in mobility, physical or cognitive disability, pregnancy or various other
physical or mental conditions. It is the Client’s responsibility to assess the risks and requirements of
each Product considering such Client’s limitations, physical and mental fitness and condition, and any
medical requirements or issues of such Client.
VRUL may refuse to carry pregnant women over 20 weeks or Clients with certain conditions, if
alternate Products or services cannot be arranged.
VRUL may refuse to provide service to the Client who is obviously under the influence of alcoholic
liquor or drugs.
The condition of medical facilities in Croatia varies, and they may not meet the standards of those
found in a Client’s home country, and VRUL makes no representations and gives no warranties in
relation to the standard of such facilities or medical treatment in those regions.
10. TRAVEL INSURANCE
We strongly recommend purchasing comprehensive travel insurance from your country (including trip
delay, trip cancellation, trip interruption, baggage and personal effects, loss or theft of money
insurance) once a trip has been booked. Health, accident and emergency evacuation insurance are also
strongly recommended. VRUL does not accept liability if the person is not properly insured for their
Without appropriate travel insurance, Customer understands and agrees that if Customer cancels or
interrupts Customer’s travel for any reason, portions of the trip/tour may not be refunded and VRUL
and travel suppliers cancellation penalties will apply resulting in the loss of monies up to the full cost ̧of
Customer’s travel booking and related costs. The purchase of travel insurance is not required in order
to purchase any other product or service offered by VRUL. The Client acknowledges that the cost of
the tour does not include any insurance coverage for such Client, and that the Client is required to
obtain separate coverage at an additional cost to the Product tour price. When obtaining travel
insurance, the Client must ensure the insurer is aware of the type of travel to be undertaken so that
the insurer may properly cover travel on the applicable VRUL Product.
11. CLIENT’S ACCEPTANCE OF RISK
The Client acknowledges that the nature of Product tours is adventurous and may involve a significant
amount of risk to Clients’ health and/or safety. There are dangers inherent to adventure travel
generally and Client acknowledges they have considered such risks to health and safety and are willing
to assume it to the full extent legally possible, by confirming their booking of such Product. The Client
hereby assumes all such risk and does hereby release VRUL from all claims and causes of action arising
from any losses, damages or injuries or death resulting from these risks inherent in travel.
The Client acknowledges and agrees that VRUL is not responsible for providing information or guidance
to the Client with respect to local customs, weather conditions, specific safety concerns, physical
challenges or laws in effect in any locations where Products are operated except in excursions and
arrangements where otherwise agreed in written. The Client must all the time strictly comply with all
applicable laws and regulations of country and region visited on the applicable Product tour. If the
Client fail to comply with the above or commit any illegal act when on the tour or, if in the opinion of
the VRUL (acting reasonably), the Client’s behavior is causing or is likely to cause danger, distress or
material annoyance to others, VRUL may terminate that Client’s travel arrangements on any Product
immediately without any liability on VRUL’ part and the Client will not be entitled to any refund for
unused or missed services or costs incurred resulting from the termination of the travel arrangements,
including, without limitation, return travel, accommodations, meals, and/or incidentals.
Client agree that he is responsible for any costs incurred by VRUL, VRUL suppliers or VRUL partners, as
a result of damage, destruction, theft, or excess cleaning fees caused or occasioned by the Client while
on tour. Clients agree to immediately report any pre-existing damage of this kind to staff as soon as
possible upon discovery by the Client.
Client agrees to take all prudent measures in relation to their own safety while on any VRUL Product
tour, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, life
jackets, helmets, and other safety equipment, and obeying all posted signs and warnings in relation to
Client health and safety. VRUL, nor its Third-Party Suppliers (as hereinafter defined) shall not be liable
for any failure on the Client’s part to comply safety instructions or recommendations of VRUL or its
The client is obliged to file a complaint about incomplete, partially filled or poorly completed services
as soon as possible so that the VRUL can respond in time and resolve the issues. The Client agrees to
notify the Tour Leader or VRUL office in written via e-mail as soon as possible about all objections.
The VRUL is not responsible if the complaints were not submitted properly and the VRUL could not
respond in time.
All complaints may be filed by the client in writing via e-mail (firstname.lastname@example.org) within 8 days
of the end of the Tour and the VRUL will to reply within 14 days of receipt of the complaint. If the client
fails to file an objection or complaint within the said legal deadline, the same will not be considered.
12.1. Exclusion of Liability
VRUL is not responsible for any damages, expenses, losses, or claims which are attributable to the fault
of any Client, the unforeseeable or unavoidable act or omission of a third party unconnected with the
provision of any services that form any part of the Product(s), or a force majeure event (as herein
defined). VRUL shall have no liability for loss, theft of or damage to baggage or personal effects of
Clients while participating in a Product tour. Clients should not leave personal belongings unattended
in any public areas, on board any mode of transportation, or elsewhere, and are responsible all the
time for their own effects and belongings. VRUL cannot accept responsibility for, and in no event shall
be liable for loss or damage of valuables or other articles left in or on facilities used by VRUL.
12.2. Force majeure
VRUL shall not be liable in any way to the Client for death, bodily injury, illness, damage, delay or other
loss or detriment to person or property, or financial costs both direct and indirect incurred, or for VRUL
failure to commence, perform and/ or complete any duty owed to the Client if such death, delay, bodily
injury (including emotional distress or injury), illness, damage or other loss or detriment to person or
property is caused by war or war like operations, mechanical breakdowns, terrorist activities or threat
thereof, civil commotions, labor difficulties, interference by authorities, political disturbance,
howsoever and where so ever any of the same may arise or be caused, riot, insurrection and
government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable
control of VRUL; or an event which VRUL or the supplier of services, even with all due care, could not
12.3. Excursions and activities
We may provide you with information (before departure and/or when you are on holiday) about
activities and excursions which are available in the area you are visiting. We are not involved in any
such activities or excursions which are neither run, supervised, controlled nor endorsed in any way by
us. They are provided by local operators or other third parties who are entirely independent of us.
They do not form any part of your contract with us even where we suggest particular operators/other
third parties and/or assist you in booking such activities or excursions in any way. We cannot accept
any liability on any basis in relation to such activities or excursions and the acceptance of liability. We
cannot guarantee accuracy at every moment of information given in relation to such activities or
excursions or about the area you are visiting generally or that any particular excursion or activity which
does not form part of our contract will take place as these services are not under our control.
12.4. VRUL liability
All the guests who has purchased a Product organized by VRUL are insured against the consequences
of an unfortunate case with a particular insurance company. VRUL is responsible to provide all services
and products covered by the contract.
13. IMAGES AND MARKETING
The Client agrees that while participating in any VRUL Product tour (including, without limitation,
group and Independent travel, multi-day expedition trips, self-guided trips and other tour product)
images, photos or videos may be taken by other Clients and/or VRUL representatives or Tour Leaders
that may contain or feature the Client in part or in whole. The Client acknowledges that they consent
to any such pictures being taken and agree that Client hereby grants a perpetual, royalty-free,
worldwide, irrevocable license to VRUL, its affiliates and assigns, to reproduce for any purpose
whatsoever (including marketing and promotions), in any medium whatsoever, whether currently
known or hereinafter devised, without any further obligation to the Client or compensation payable
to such Client.
14. APPLICABLE LAW
The Contract and these Terms and Conditions are subject to the laws of Republic of Croatia.
VRUL reserves the right to update and/or alter these Terms at any time and will inform all Clients with
signed contract for tour and services with VRUL but still not executed.